Vodacom Partners with ER24 to Provide Lifesaving SMS Emergency Service

Mobile network provider Vodacom has partnered with ER24 to provide an emergency text service specifically for the deaf, hearing and speech impaired using the SMS number 082 112.

The services include trained Emergency Call Centre agents who will put you in touch with police, paramedics, fire services, sea rescue services and an ambulance to assist those who are in need.

In a statement, ER24 says the service addresses a serious need that currently exists in the market.

“Previously, Deaf and hearing impaired persons were unable to contact an emergency service centre as it could only be accessed via voice calls.”

ER24 says the disability / hearing impaired service was developed by the company in conjunction with Mediclinic, Southern Africa’s ICT team and Tech Mahindra.

“We have dedicated and highly skilled staff ready to deal with any emergency. We are proud to be able to be part of this innovation in providing emergency services to Vodacom subscribers.”

To register for the service from your Vodacom phone, SMS the word ‘register’ to 082 112. Accept the terms and conditions to indicate your type of disability; deaf, hearing or speech impaired. Your number is now registered, and you are ready to use this service. An Emergency Centre agent will contact you to confirm your name and surname.