Apple Announces Self Service Repair
Image: Apple.com
Apple has announced Self Service Repair, which will allow customers who are comfortable with completing their own repairs access to Apple genuine parts and tools.
Available first for the iPhone 12 and iPhone 13 lineups, and soon to be followed by Mac computers featuring M1 chips, Self Service Repair will be available early next year in the US and expand to additional countries throughout 2022.
Customers join more than 5,000 Apple Authorised Service Providers (AASPs) and 2,800 Independent Repair Providers who have access to these parts, tools, and manuals.
The rapidly expanding Independent Repair Provider programme originally launched in the US in 2019 and has since grown to more than 200 countries, enabling independent repair shops to access the same training, parts, and tools as other Apple Authorised Service Providers.
While the initial phase of the programme will focus on the most commonly serviced modules, such as the iPhone display, battery, and camera, the ability for additional repairs will be available later next year.
Jeff Williams, Apple’s chief operating officer says creating greater access to Apple genuine parts gives customers even more choice if a repair is needed.
“In the past three years, Apple has nearly doubled the number of service locations with access to Apple genuine parts, tools, and training, and now we’re providing an option for those who wish to complete their own repairs.”
Apple says to ensure a customer can safely perform a repair, it’s important that they first review the Repair Manual, place an order for the Apple genuine parts and tools using the Apple Self Service Repair Online Store.Apple says customers who return their used part for recycling will receive credit toward their purchase.
